FAQs

What currency are the prices on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 5-7 days for your order to ship out.

Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at sales@macarthurbeach.org

Returning Questions?
During the COVID-19 pandemic, we are not able to accept returns. We appreciate your understanding. Normally, we offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. Once we have received the product we will refund the full amount of your original purchase. Please include your name and the order number on the returned parcel.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use contact sales@macarthurbeach.org.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply email sales@macarthurbeach.org. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary. The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to sales@macarthurbeach.org and we will be happy to assist you in any way we can. We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.